Welcome to US Auto, where customer satisfaction is our top priority. As your trusted Auto Parts Experts, we are dedicated to providing exceptional products and services in the auto shop e-commerce industry. To ensure a seamless experience for our valued customers, we have outlined the following Terms & Conditions:

30-Day Money-Back Guarantee:

We proudly offer a 30-day money-back guarantee on all purchases. If you are not completely satisfied with your product, you may request a refund within 30 calendar days from the date of delivery, unless otherwise specified at the time of purchase.

Return Policy:

To initiate a return, please ensure that the following conditions are met:

1. The part is returned within 30 days of the original invoice date.
2. The part is not electrical/electronic in nature.
3. The part is unopened if it bears a sticker indicating it’s non-returnable once opened.
4. The part is not a “special order item.”
5. The part does not have a notation in the parts notes/description indicating it’s not returnable.
6. The part has not been installed, used, disassembled, or altered in any way.
7. The part is complete, with no missing parts, hardware, or instructions.
8. The part is returned in its original packaging and is in resalable condition.

Please contact our customer service representatives to obtain a Return Merchandise Authorization (RMA) form and follow our Return Procedure.

Exceptions:

Please note that certain items cannot be returned, including those marked as “non-returnable,” custom-built orders, and custom wheels & tires packages.

Refund Policy:

Refunds are acceptable within 30 days from the date of delivery under the following conditions:

1. The buyer is responsible for return shipping to avail of the warranty period.
2. A restocking fee of 20% applies to cancellations, returns, and refunds.

Modification of Terms & Conditions:

US Auto reserves the right to modify, alter, or change these Terms & Conditions without prior notice. We recommend periodically checking this page for updates.

Refund and Returns

At US Auto, we understand that sometimes returns are necessary. Whether it’s due to a product defect, incorrect purchase, or change of mind, we strive to make the return and refund process as straightforward as possible for our valued customers. Here’s what you need to know about our refund and returns policy:

Return Procedure:

To initiate a return, please follow these steps:

1. Contact our customer service team to obtain a Return Merchandise Authorization (RMA) form.
2. Ensure that the product meets our return eligibility criteria outlined in our Terms & Conditions.
3. Package the item securely, including all original packaging and documentation.
4. Ship the product back to us following the instructions provided on the RMA form.

Exceptions:

Please note that certain items are non-returnable, including those marked as such on the product page, custom-built orders, and custom wheels & tires packages.

Refund Process:

Once we receive your returned item and it passes inspection, we will issue a refund within 5-7 business days. Please be aware that a restocking fee of 20% applies to cancellations, returns, and refunds.

Contact Us:

If you have any questions or need assistance with a return or refund, please don’t hesitate to contact our customer service team. We are here to help and ensure that your experience with US Auto is nothing short of exceptional.

Thank you for choosing US Auto. We appreciate your business and value your satisfaction above all else.